Do you need to register an account on the website in order to place an order?

Not necessary, you don’t need register an account when you place an order. However, It is recommended to register an account to better track your order.

How can I have a receipt and track of my order?

We will send you an email with your purchase receipt and tracking number.

Can additional products be added to the same order after the purchase is completed?

Yes, as long as within 24 hours, you can add orders at will, on the premise of the same address. Please email us first at [email protected].

How long is the order preparation time?

Most orders placed on business days will be processed and shipped within 1-3 days. We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

Where do I track logistics information?

After placing the order, you will receive a tracking number in the email. You can track your order through the Courier website, or you can log in with your shopyy.kyksale.shop account and click “My Order” to track the status of your order.

Are duties and taxes included?

The prices you see are all inclusive of taxes, no additional taxes are required.